YouTube launched in 2005 and the world hasn’t been the same since. Sure, the platform has gifted us with new and fun ways to waste time, but along with all the silly rap battles and adorable cat videos, YouTube offers real opportunities to learn. The Atlantic ran this article about the videos that taught the writer how to do everything from tying a four-in-hand Windsor knot to changing a flat tire.
Watching videos, it turns out, are a great way to learn and an even better way to train custodians.
Training is Vital
Cleaning personnel aren’t just janitors, they’re the custodians of public health; a first line of defense against serious infections like influenza, E. coli and MRSA and inconvenient ones like athlete’s foot or mat herpes. Best practices cleaning protects our public spaces—schools, daycares, hospitals, airports, stadium and offices--making ongoing, robust training vital.
Well-trained employees are also empowered employees. They know the technique and equipment and can even troubleshoot potential problems. This leads to fewer service calls, better results and happier clients.
Don’t Crack the Books, Whack the Books.
A wide range of janitorial training courses already exist but not everyone learns best by the book. Kinesthetic or tactile learners understand and retain more by doing, not reading or listening to a lecture. These students are better served by a just-in-time learning system that trains, and encourages practice, on the job.
Get Over High Turnover
Classroom training is both time consuming and expensive. Language barriers complicate the issue. Cleaning managers can find it hard to justify that investment of resources when the custodial industry has a turnover rate that ranges between 75 and 400%. But training isn’t nice to have; it’s a must have, particularly when working with innovative, high-performance machinery and equipment.
There’s an App for That…Well Kind Of
Now there is a better way to train custodians, based on the YouTube model but adapted for learning on the go. Tablet-like technology is mounted on advanced cleaning machines and pre-loaded with instructional videos. Think of it like an on-board, personal trainer that allows staff to Play Pause Practice™ specific skills on the job. It does not require a Wi-Fi connection so it doesn’t eat up expensive data plans. Instead, preloaded videos demonstrate the best practices for real-world cleaning scenarios. The custodian watches a video, pauses the action and then goes to it. Clear, visual presentation helps minimize language barriers and optimizes performance.
Are you ready for a better way to train custodians? Click here to learn more.
Amy Milshtein covers design, facility management and business topics for a variety of trade publications and consumer magazines.
Her work has won several awards, most recently a regional silver Azbee Award of Excellence.
She lives in Portland, OR with her family and Clyde, a 15-lb tabby cat. Once an avid hiker, these days she finds herself on the less-challenging -but-still-exciting 'creaky knees' trails.