One of the biggest challenges facing building service contractors (BSC) is finding and retaining good employees. Cleaning Business Today estimates that the industry turnover rate runs between 75% to a historic high of 400% per year. All that churn takes its toll on your clients, your remaining employees and, with an estimated $1,000 onboarding cost per new employee, your bottom line. Be a better BCS by training your employees right, right from the start with KaiTutor™, the anytime, anywhere trainer that delivers expert, on the job coaching.
The Value of Training
Employment experts agree that a robust training program is one of the best ways to show workers that they are valued. Cleaning & Maintenance Management Magazine states that 'most job applicants expect to be trained.'
A weak training program discourages potential recruits from signing on while making current employees feel less valued. It also leads to poor cleaning practices and ultimately unhappy clients. But, a solid training program shows employees that you are willing to spend resources on their professional growth. 'Training can breed loyalty,' according to that C&MM article. Loyal employees are invested in their work, the success of the company and client satisfaction.
Training Goes Beyond the Classroom
For some, training means sitting through a traditional lecture in a classroom setting. This method is problematic for non-English speakers or students that don't learn and retain material well by hearing or reading it. In fact, according to the Learning Pyramid, lectures alone only deliver a 5% retention rate while reading delivers 10%. Demonstrating techniques works a bit better with a 30% retention rate, but the method is still passive and ultimately ineffective.
Practicing by doing bumps the retention rate up to a dramatic 75%. This hands-on approach builds mastery quickly, improves outcomes and empowers employees.
Reaching and Teaching the Millennial Worker
Today's millennial worker grew up with smart phones, tablets and YouTube tutorials. More than just tech-savvy, they expect snappy graphics, engaging visuals and instant information in their training programs. 'Short task-specific, how-to videos are excellent,' says Sharon L. Cowan when writing about effective training for this cohort.
On the Job Training Delivered On The Job
KaiTutor™, delivers the expert, hands-on training right on the job site. The pre-loaded media player mounts directly to the Kaivac cleaning system and delivers critical operational and educational information right when and where it's needed. This just-in-time skill building system improves performance and productivity while reinforcing prior formal training.
The easy to understand training uses clear visual instruction to overcome language barriers and keep learners engaged. The technology allows workers to learn at their own pace by letting them play the video, pause the action and then practice the skill. Designed to help workers excel at their job, KaiTutor™ is the anytime, anywhere personal trainer.
And as the large training library is preloaded on the media player, using KaiTutor™ doesn't require a wi-fi connection or eat up data usage fees. Updating the player to take advantage of the constantly growing training library is easy. Video topics include operational procedures, routine machine maintenance, trouble shooting and much more.
Amy Milshtein covers design, facility management and business topics for a variety of trade publications and consumer magazines.
Her work has won several awards, most recently a regional silver Azbee Award of Excellence.
She lives in Portland, OR with her family and Clyde, a 15-lb tabby cat. Once an avid hiker, these days she finds herself on the less-challenging -but-still-exciting 'creaky knees' trails.