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Delivery Policy
To protect your order, Delivery Confirmation and Signature are required on all shipments.

Orders typically ship in 3-5 business days from the date order received. Kaivac headquarters are in Ohio and actual shipping transit time depends upon your location, varying between 2-5 business days for shipment in the US and 3-5 business days for Canada.

Most orders are received in 7-10 business days.

Return Policy
Customer shall not return any Product to Kaivac without first obtaining a Return Authorization Number (“RAN”) from Kaivac; and Kaivac will not accept any Product returns unless they are accompanied by a RAN provided by Kaivac. The particular Product is new and unused and in its original packaging. Customer shall pay a 15% restocking fee. Customer shall not return Product more than 12 months after the manufacture date of the particular Product. Customer is responsible for any and all freight charges for items being returned. Kaivac may deny credit of any product that is returned damaged, used and/or not in its original packaging.
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