Customer shall not return any Product to Kaivac, Inc. without first obtaining a Return Authorization Number (“RAN”) from Kaivac, Inc; and Kaivac, Inc. will not accept any Product returns unless they are accompanied by a RAN provided by Kaivac, Inc.The particular Product is new and unused and in its original packaging. Customer shall pay a 15% restocking fee. Customer shall not return Product more than 12 months after the manufacture date of the particular Product. Customer is responsible for any and all freight charges for items being returned. Kaivac, Inc. may deny credit of any product that is returned damaged, used and/or not in its original packaging.